ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond United States. Navy->Medical personnel->Biography Bernie DeKoven (Author

Bernie DeKoven (Author

Whether you agree with him or not

ISBN-13: 9780823014880 Publisher: Clarkson Potter/Ten Speed Publication date: 03/23/2010 Series: Christopher Hart's Manga for the Beginner Pages: 192 Sales rank: 269

it deserves a spot on your shelf right next to Knuth

ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond United States. Navy->Medical personnel->Biography Bernie DeKoven (AuthorISBN 13: 9781787782181 Publisher: Bernan Distribution Publication date: 04 28 2020 Edition description: Second Edition Pages: 224 Sales rank: 102,803 Product dimensions: 6. 00(w) x 9. 00(h) x (d) ITIL is the leading best practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework ITIL 4 has been significantly updated and addresses new ITSM challenges,